FAQ's

Question: What are your hours of operation?

Answer: Our physical shop in 16b Moor Street , Chepstow, Monmouthshire, NP16 5DB is open from 9.30am to 4.30pm, Monday to Saturday. Our online store is open 24/7.

Question: Do you offer free shipping?

Answer: Yes, we offer free shipping on orders over £50. We also offer free local delivery in the Chepstow area.

Question: Do you ship internationally?

Answer: Yes, we ship internationally. However, shipping costs may vary depending on the destination country. Please contact us for a personal quotation.

Question: How can I track my order?

Answer: Once your order has been shipped, you will receive an email with a tracking number. You can use this number to track your order on the shipping carrier's website.

Question: How do I return or exchange an item?

Answer: We offer a 30-day return policy. You can return or exchange an item by contacting us at jon@toytastik.co.uk or by calling us at 01291 627200.

Question: Do you offer gift cards?

Answer: Yes, we offer gift cards. You can purchase a gift card online or in our physical shop in Chepstow.

Question: Why do you have social media pages?

Answer: We use social media to connect with our customers, share news about our shop, and promote our products. We also use social media to run contests and giveaways.

Question: Can I contact  you for advice on choosing a toy for my child?

Answer: We love to hear from our customers you can contact us by phone, email, or via social media. When you contact us, please try and  provide us with your child's age, interests, and developmental stage.In turn will be able to help you choose toys that are appropriate for your child.

Question: Do you offer wrapping services?

Answer: Yes, we offer wrapping services plus personal hand written card messages.

Question: Do you have any discounts or promotions?

Answer: We offer a variety of discounts and promotions throughout the year. You can find the latest discounts and promotions on our website or by signing up for our email newsletter.

Q: How can I contact you?

A: You can contact us by email at jon@toytastik.co.uk] or by calling us at 01291 627200.