Frequently Asked Questions here at Toytastik

1. What are your hours of operation?

  • Our physical shop at 4 St Mary Street, Chepstow, Monmouthshire NP16 5EU is open from 9.30am to 4.30pm, Monday to Saturday. We are also open on selected Sundays. Please check our website or social media for the latest updates on Sunday opening hours.
  • Our online store is open 24/7 for your shopping convenience.

2. Do you offer free shipping?

  • Yes! We offer free shipping on orders over £50 within the UK.
  • Additionally, we offer free local delivery in the Chepstow area. Please contact us for details if you are unsure about your eligibility.

3. Do you ship internationally?

  • Absolutely! We can ship your toys internationally. However, shipping costs will vary depending on the destination country.
  • To get a personalized quote, simply contact us and we'll be happy to help.

4. How can I track my order?

  • Once your order is shipped, you'll receive an email with a tracking number. Use this number to track your package's progress on the shipping carrier's website.

5. How do I return or exchange an item?

  • We offer a hassle-free 30-day return policy. To return or exchange an item, contact us at or call us at 01291 627200.

6. Do you offer gift cards?

  • Yes! Gift cards are a perfect present for any occasion. You can purchase them online or visit our shop at 4 St Mary Street, Chepstow, Monmouthshire NP16 5EU.

7. Why do you have social media pages?

  • We love connecting with our customers on social media! Follow us for shop updates, new product announcements, exciting contests, and giveaways.

8. Can I contact you for advice on choosing a toy?

  • We'd be delighted to help! We love hearing from our customers and offering toy recommendations. Feel free to contact us by phone, email (, or social media. The more information you can provide about your child's age, interests, and developmental stage, the better we can tailor our suggestions.

9. Do you offer gift wrapping services?

  • Yes, we do! Add a special touch to your gift with our gift wrapping service, complete with a personalized handwritten card message upon request.

10. Do you have any discounts or promotions?

  • We sure do! Keep an eye out for special offers and promotions throughout the year. Check our website or sign up for our email newsletter to stay updated on the latest deals.

11. How can I contact you?

  • You can reach us by email at or call us at 01291 627200. We're always happy to hear from you!