Toytastik Refund Policy

Toytastik Refund Policy

We at Toytastik are committed to providing you with a positive shopping experience. This policy outlines your rights regarding refunds for both in-store and online purchases made through our website

Faulty or Misdescribed Goods:

  • You have the legal right to a full refund if the goods you purchased are faulty, not as described, or unfit for purpose. This applies within a reasonable period, typically 30 days from the date of purchase.
  • After 30 days, you may still be entitled to a repair, replacement, or partial refund depending on the circumstances.

Change of Mind (Online & Distance Selling Only):

  • Under the Consumer Contracts Regulations (Distance Selling) 2000, you have a 14-day cooling-off period to cancel your online or phone order after receiving the goods, without needing a reason.
  • You must inform Toytastik of your intent to cancel within the 14 days. We recommend doing this in writing via email ( or by phone (01291 627200).
  • You then have a further 14 days to return the unwanted items.
  • You are responsible for the cost of returning the goods unless Toytastik delivered them damaged or incorrect.

General Conditions:

  • All returned items must be in their original, unopened packaging and in a resaleable condition, unless faulty or not as described.
  • We will process your refund within 14 days of receiving the returned goods.
  • Refunds will be issued using the same payment method used for the original purchase.

In-Store Purchases:

  • While we are not legally obligated to offer refunds for unwanted items purchased in-store, we may offer a store credit or exchange at our discretion.
  • Please contact the store directly (01291 627200) or visit us at 4 St Mary Street, Chepstow, Monmouthshire, NP16 5EU to discuss your options.

This policy does not affect your statutory rights as a consumer.

For any questions regarding our refund policy, please don't hesitate to contact us.

Contact Information:

  • Email:
  • Phone: 01291 627200
  • Address: 4 St Mary Street, Chepstow, Monmouthshire, NP16 5EU

Please note: This policy is intended as a guide and may be subject to change. We recommend checking this policy periodically for updates.